On Saturday May 7th our 9 month old 42" tv just quit. It turned on and then clicked off all by itself. Ummm, it worked just fine 2 hours ago. Ok, so I don't freak out because I have a warranty. We purchased a warranty from Wal-Mart -- which we were told was a replacement plan. But are they standing by that? NOPE. We still have the 1 year warranty from VIZIO. I was told by Wal-Mart I needed to call them.
So I try to contact their customer service department. Closed. So first thing I do the next morning (yes on Mother's Day!) is I call and they have me attempt to fix it. I'm suppose to unplug all the cords, wait about 30 seconds and then plug it back in. Try turning it on. Uhhhh, nope still not working. The person I spoke with said they needed to send me a firmware update on a flash drive. It should be here by Friday May 13th by UPS Ground. UPS runs and nothing. I call customer service and explain everything again. The woman was nice and said well let me see if I can find a tracking number and I'll call you back. I received the call back and she gave me the tracking number for FedEx - should be here Monday. Guess what it was at our local FedEx on Saturday and sat there for the weekend.
It arrives today. Guess what? It doesn't work!!!! Yet another call to VIZIO.
And the man tries to walk me through it. The instructions were very plain. I'm pretty tech savvy. This little lady wasn't doing it wrong. And you know what....he put me on hold 3 times because HE DIDN'T KNOW WHAT HE WAS DOING! So he finally tells me we need to send a technician out to look at it. How long is that going to take? Oh well this is a good day to schedule it - it's Monday - it should be 2 to 3 days. The repair company will call to tell you the time they will be out.
At around 5:30 this evening the repair company calls - VIZIO - not the repair company - scheduled it for the 24th. Is that 2 to 3 days? I don't think so!
So I tell my husband....he calls VIZIO and asks them what will happen if this piece that the technician receives doesn't work like the one they sent us. Well, then we'll try another piece. And how long will that take? Another 8 to 10 days!
It has felt like every person we have talked to has told us some sort of lie.They've backtracked and changed their stories. It's getting old to be pushed off to the side. I know I am just one of thousands of customers BUT I AM A CUSTOMER.
Now I understand that things take time. But we spent over $600 on this tv. Money that doesn't just appear. We work for our money and they just expect us to sit around for possibly a month (or more) with no tv. Now I know that a tv isn't the most important thing ... but it's ours and we spent our money on it and we deserve to have it work.
We don't purchase big ticket items every day. So this stings. It's put a bad taste in our mouth for not only VIZIO but Wal-Mart.
Ok I'm done ranting - for now, until something else sets me off - but I just wanted ya'll to know to be very careful about what you buy and from where. Make sure that they are really going to stand behind their products and not give you the run around.
I am sorry you are having to deal with that. Yes, they do suck. I buy all of my big ticket items from Sam's for that very reason. Hugs.
ReplyDeleteThat stinks! I bought our Vizio from Sams almost 4 years ago and it's working great and we've discussed buying another one. I'm so sorry they have given you the shaft! I hope they get it fixed soon!
ReplyDeleteFirst of all I understand your frustration. When u purchase a warranty plan its not Walmart that's gonna fix it or replace it. You bought the warranty thru vizio so you call them give them your warranty number and they take care of things. Second vizio isn't the greatest brand to buy...third, our Samsung of 2 1/2 years just blinked off by itself kinda like you described and hasn't worked since. Maybe look into a TV repair place and see if vizio will cover the cost for it to be fixed? I don't think its Walmart you should be mad at...its the TV brand. Just a Thot :-)
ReplyDeleteOMG MY 47" just did the SAME exact thing on May 9th, and they replied with the same FIRMWARE crap!!! I asked them to schedule the tech to come out for the same day because I knew it wouldn't work, they said they couldn't! Now I have to wait for the Tech and if he can't fix it I'll have to wait yet again!!!! Good news is with this blog I can now direct my millions of customers in VA as I work for the MaJOR Cable company here to NOT purchase anything made by VIZIO, and make sure they read this BLOG along with the other complaints I have discovered... Be patient my fellow TV-LESS blogger.
ReplyDeleteI agree with you 100%! I got a blu ray player from, pardon my french, hell-mart made by vizio and it no longer works. Walmart won't take it back because it has been 5 months and vizio wants to send me a replacement, as long as i have a copy of the reciept. Who keeps a receipt they can't use anymore? Why would I want another blu ray that will probably just do gthe same thing in 6 months. I am a mother and college student. I don't have time to fight with someone on the phone every 6 months for a blu ray player.
ReplyDeleteP.S. Walmart wouldn't take back my recalled coffee maker that I bought from them either.
My Samsung was crap too. Had it for a few years and when the backlight went out they couldn't fix it because I couldn't afford it. $400 for a light!?!?!? You have got to be kidding. And the lady told me they don't even make it anymore so I should probably invest in another t.v. Why? So they can stop making parts for that one too?
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